FREQUENTLY ASKED QUESTIONS

FAQ2017-02-07T18:10:52+00:00

You’ve got questions? We’ve got answers.

Here are some frequently asked questions as posed by you, our valuable clients.

Attendants2020-06-30T15:52:48+00:00

You will receive a rules sheet upon booking with us.  Please make copies for all who will be attending your units, make sure they read and sign all docs. All rules posted on the unit should be followed, all rules given verbally after set-up, and all rules in your contract.

State law requires a knowledgeable attendant to be at the entrance of the unit at any time it is in operation.  Some units require more than one attendant so be sure and read all rules sheets and make sure all riders comply with all rules. Jumpin’ Jiminy will only provide an attendant if you request and pay for an attendant in advance of your  event and it is part of your contract. If you have been told your ride comes with  an attendant at the time of booking you will not need to have a volunteer ready. Jumpin Jiminy will send an email with a video and test for you/your attendants to watch that covers how to attend an inflatable ride.

Delivery and Set up2016-12-29T17:51:58+00:00

Our drivers will arrive at you event in plenty of time to properly set up all of your equipment and then be out of the way for your event to begin. If you have a Jupiter Jump rental it typically takes about 15 min to have you ready to go, please do not expect us any sooner. If you have multiple pieces, we will arrive at the appropriate time to have all equipment set up and ready to go. We will not use your event time for set up or break down.

The safest surface to set up on is grass. We can properly stake units in grass. If we are going to set up on a surface that is not grass we must know so we can bring the proper equipment to set up your unit in the safest manner possible. We must be within 100ft of a 110 outlet. Our drivers will have the electric cords they need to power up our equipment. We cannot use your electrical cords. If we are going to be setting up at a point that is farther than 100 ft you can rent a generator or we can rent one for you. Please discuss this with our knowledgeable staff so that we can make sure you have all the power you need on site.

We do not guarantee electricity at your facility. If electricity is not available or fully functional you will still be charged in full for your event. Also our drivers will not spend extra time helping you with your electrical problems if they have to make it to another rental. Please make sure all electrical issues are handled before event date….this lowers everyone’s stress level. Our staff wants your event to be a huge success.

Cancellation/Weather Policy2020-06-30T15:52:02+00:00

If event is cancelled outside of 30 days from the start date of the event, the 50% deposit will be refunded, upon customer’s request. Otherwise it will be applied to a future event within 12 months of the cancelled event. If event is cancelled, for any reason, within 30 days of the event, deposit cannot be refunded but will be applied to a future event within 12 months. Any fees from cancellation can not be used during any major holidays and customer gets one reschedule date only.  In case of a cancellation due to rain or inclement weather, please call Jumpin’ Jiminy Inc. by 3PM on the day prior to your scheduled delivery day so that we can cancel the delivery of your rental and save you the delivery / service charge.  Although we work with you to deliver at a convenient time, delivery times are at our discretion. Our staff will call to confirm delivery times.  Customer must cancel event before Jumpin’ Jiminy Inc. leaves its warehouse. If customer does not cancel, payment is due in full and no refunds or credits will be applied.  If Jumpin’ Jiminy Inc. employees are told to set up and begin to unload vehicle, full payment is due for the event.  Entertainers are reserved for your event when you book them. So, if an entertainer is cancelled within 14 days of your event, up to a full fee for that entertainer may be charged, in most cases 50% of the fee will be charged. Jumpin’ Jiminy Inc. reserves the right to not set up if payment, in full, has not been made prior to the event. Any organization or customer that fails to pay a deposit, that organization or customer agrees to pay 50% of the entire invoice amount if event is cancelled within 36 hours of scheduled delivery time. Any other special cancellation provisions are at the determination of Jumpin’ Jiminy Inc. Management and Owner. All credits are only good for Jumpin’ Jiminy Inc. owned equipment. Credits cannot be used towards vendor items or staffing.

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